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Shipping Damage

Orders Damaged in Shipping.


While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, the following order check-in procedure must be followed: 1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves, or note such damage on the bill of lading if the delivery person does not wait. For packages left at your doorstep, immediately inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice). 2. Verify the number of packages delivered with the packing slip provided by The Restaurant Source. 3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don¿t plan on using the item right away. 4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier.

Hidden or concealed damage must be reported and an inspection requested within 24 hours of delivery. Acceptance of damaged freight requires the receiver to file the freight claim. Once delivered, the carriers will not allow The Restaurant Source to file any claim since we no longer own the property. Then contact The Restaurant Source Customer Service toll free at 1-800-460-8402 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process. The Restaurant Source will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).

ONCE YOU HAVE INSPECTED AND ACCEPTED THE SHIPMENT, THE SALE SHALL BE FINAL AND THE RESTAURANT SOURCE SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGED OR MISSING ITEMS YOU SUBSEQUENTLY DISCOVER. PLEASE NOTE, YOUR ACCEPTANCE OF THE SHIPMENT IS AN EXPRESS ACKNOWLEDGMENT THAT THE SHIPMENT WAS COMPLETE AND UNHARMED AT THE TIME OF DELIVERY AND THAT YOU HAVE COMPLIED WITH THE ORDER CHECK-IN PROCEDURE OUTLINED ABOVE.

Special Orders

Any Product that we do not stock in our warehouse at the time of your order is considered a "special order" item. Upon receiving your order for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, The Restaurant Source cannot guarantee the timely delivery of any item. For special order items not currently on our website, there is a minimum order of $300 or the manufacturer's minimum order, whichever is higher, not including shipping and any applicable taxes or fees. For information about returning a special order, please see our Return Policy.

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